YELP Cancellation and Refund Policy

Due to COVID-19, GARNA has updated its standard cancellation policy to include:

COVID-19 Community Health Cancellations

Should GARNA cancel a program/camp, those registered will be notified as soon as possible and a full refund provided. This includes any instances under which a COVID-19-related change in local, state, or federal regulations makes it impossible for GARNA to deliver camp.

In the event that GARNA has to cancel a portion of a camp that has already started in accordance with local, state, or federal guidelines, families will receive a 100% credit for the unused portion of the camp to be used through Summer 2021 or a 50% refund.

COVID-19 Personal Health Cancellation: If a camper is diagnosed with COVID-19 or has any symptoms as defined within current Chaffee County Public Health guidelines pertaining to COVID-19 for day care centers or camps that require the camper not attend camp, families will receive a 100% credit for the unused portion of the camp to be used through Summer 2021, or a 50% refund for the unused portion of the camp.

 

General Cancellation and Refund Policy: 

If you need to cancel, please let us know as soon as possible:

  • Cancellations up to one week prior the program will receive a full refund minus a $15 administrative fee.
  • Cancellations within a week of the program will receive a 50% refund, minus a $15 administrative fee, IF the camper’s spot can be filled from the waitlist.
  • Last-Minute Medical or Unforeseen Emergency Cancellation – In the event that a student becomes ill (non-COVID related), or misses the program due to an unexpected family emergency, if possible we will transfer him/her to another class.  If unable to reschedule, a full refund less a $15 administrative fee will be received.
  • Refunds will not be given for a no-show.

 

*To process ANY refund, GARNA requires a email/letter with the parent name, student name, program/camp title, program dates, and reason for cancellation.  This letter may be emailed, mailed, or dropped by the office and MUST BE received by the deadlines referred to above.(youth@garna.org or PO Box 1522, Salida, CO 81201).  Thank you!

 

Cancellation due to low enrollment: 

All programs must have at least 4 students to run the program.  We will notify you 1 week prior to the start date if the program must be cancelled due to low enrollment.  If your child is enrolled in a program that GARNA cancels due to low enrollment, we will try to switch you to another OR you will receive a full refund.